SHIPPING & POLICIES

FREE LOCAL PICK UP
PICK UP YOUR ORDER AT A POPUP IN VANCOUVER

If you are based in Vancouver, you can pick up your order at the Matchstick Coffee Yaletown POPUP on Sunday, Dec 15 from 10am-4pm @ 1328 Richards St or at the Neighbourhood POPUP on Saturday + Sunday, Dec 21+22 from 11am-5pm @ Kou Studios (2008 Manitoba St). Just select either pick up option at check-out :)

SHIPPING RATES

C A N A D A 

(Shipping Time: 3-9 business days depending on location.
Mitraya Jewelry is based on the West Coast in Vancouver, BC)

  • Without tracking - $5
    Please note due to the current Canada Post Strike (November + December 2024), this NON-tracked option is currently unavailable.

  • With tracking is still available
    $14.99 within BC

    $19.99 rest of Canada

U S 

(Shipping Time: 4-10 business days depending on location)

  • Without tracking - $12 (approx $8.80 usd)
    Please note due to the current Canada Post Strike (November + December 2024), this NON-tracked option is currently unavailable.

  • With tracking - $16 (approx $11.80 usd)
    Price has increased to $25 for the time being.

I N T E R N A T I O N A L

(Shipping Time: 14-21 business days)

Please note due to the current Canada Post Strike (November 2024), international shipping is currently unavailable.

  • Without tracking - $20

  • With tracking - $28

Please note, shipping prices have increased significantly recently, hence the new higher shipping rates.

Thank you for your understanding!

POLICIES

  • All rates are in CAD $

  • All sales are FINAL. I do not offer refunds or exchanges due to hygienic reasons.

  • If you receive your order damaged, please get in touch.

  • If you are not happy with your pieces, please reach out, your satisfaction is my top priority!

  • If you purchase non-tracked shipping and your package gets lost in the mail, unfortunately, I will not be able to replace your order. I recommend purchasing parcel tracking, which includes $100 insurance if you would like to be covered.

  • For US & International orders, you will be responsible for additional duties and charges, if any.

  • If you are interested in placing a larger order and would like to increase your $100 insurance amount, please contact me via the CONTACT form.

If you have any questions or concerns, please reach out via the CONTACT form!